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Bureau of Water & Wastewater (422-1220)
24 Hour Hotline:  (914) 422-1333

Water Delivery System
The Department of Public Works operates and maintains all equipment and systems at two water pumping stations, including chemical treatment and/or mechanical facilities.

Bureau of Water
The Department of Public Works, Bureau of Water, provides an abundant supply of pure and wholesome drinking water to homes, businesses, schools, and institutions in White Plains operates its water delivery system in compliance with all provisions of the U.S. Safe Water Drinking Act created for the benefit and the safety of the public.

Bureau of Wastewater
DPW operates a separate wastewater sewer system for the City of White Plains.  Both of these Bureau's operate under the supervision of the direction of the Commissioner of Public Works and the Bureau’s Superintendent.

Water Main Flushing
Water main flushing is a necessary maintenance procedure, scheduled once a year.  Flushing is performed on normal workdays, between midnight and 4 a.m. Water pressure variations or discolored water conditions may occur.  To avoid inconvenience, check the water before doing laundry and keep water in the refrigerator for drinking and cooling. Discolored water can also result from street construction or water main work being done in the area.  Any disturbance to the water main, including the flushing of an open hydrant, may cause pipe sedimentation to shift, resulting in rusty brown-colored water. The settling time will vary, dependent upon the size of your street's water main. It is recommended to run your cold water for a number of minutes to flush the line.  Call 422-1220 for more information.

Soundview Area, Old Mamaroneck Road Area, Gedney Farms, Colonial, Havilands Section and North Street Areas.

Coralyn, Reynal, Hillair, Holbrooke, Richbell, Topland, North Street, Saxon Wood, Rosedale Areas.

Battle Hill, Church Street Area, North Broadway Area, Fisher Hill Area, Westminster and Woodcrest Area and the Central Business District.

Prospect Park, Highland, Carhart Areas.





Dear Consumer,

Following, you will find a notice provided to all Municipalities located in Westchester County Water District #1, written by Westchester County, to notify all water consumers of important information about your drinking water.

The City of White Plains currently receives all of its drinking water from the Kensico Reservoir, which is owned and operated by the New York City Department of Environmental Protection.  The water is delivered through, and receives treatment by Westchester County Water District (WCWD) #1.  WCWD#1 has received a Federal violation for not delivering water that meets the requirements of the Long Term 2 Enhanced Surface Water Treatment Rule (LT2ESWTR).  

WCWD#1 has entered into a Consent Decree with the U.S. Environmental Protection Agency (USEPA), which requires WCWD#1 to provide all consumers LT2ESWTR compliant water by March 15, 2018.  In addition, the Consent Decree requires that the attached Public Notice of Violation be delivered to all consumers on a quarterly basis until the District is in compliance.

Be assured that the water being delivered to you is the same high quality water that has been delivered for decades.  In the future, the provisions of the LT2ESWTR will provide an additional level of treatment to further ensure the quality of the water.
For more information, please contact Anthony Della Valle at Westchester County:
(914) 813-5477 or .

Richard G. Hope                                                                                    Commissioner of Public Works

City of White Plains, Water System ID#: NY5903464

Surface Water Treatment Rule

Disinfection Treatment and Public Notification

        2nd Quarterly Tier 2 Violation Notice                   


Westchester County Water District (WCWD) #1 Failure to Meet Treatment Requirements 

Our water system is in violation of Federal drinking water requirements, specifically the Safe Drinking Water Act (SDWA) and the Long Term 2 Enhanced Surface Water Treatment Rule (LT2ESWTR). White Plains, from April 1 thru June 30, 2016 received water that did not comply with these requirements.  White Plains, from July 1 thru September 30, 2016, will receive water that does not comply with these requirements.  Portions of Scarsdale, from April 25 thru June 30, 2016 received water that does not comply with these requirements.  Portions of Scarsdale, from July 1 thru September 30, 2016 will receive water that does not comply with these requirements.

Water is supplied by WCWD#1 through the Kensico-Bronx Pipeline (KBP).  The northern KBP is supplied from the Kensico Reservoir by gravity flow.  The southern section is supplied from Shaft 22 of the Delaware Aqueduct.  Currently, WCWD#1 provides potable water through the KBP to the District member communities of the Cities of White Plains, Yonkers, and Mount Vernon, and the Village of Scarsdale.  In addition, the City of White Plains supplies water to a portion of the Town of North Castle, an out-of-District user, through a connection contained within the City of White Plains’ system.

The U.S. Environmental Protection Agency (USEPA) requires certain public water systems utilizing surface water to be in compliance with the Long-Term 2 Enhanced Surface Water Treatment Rule.  The New York City Department of Environmental Protection (NYCDEP) has completed construction of the Catskill-Delaware Water Ultraviolet (UV) Disinfection Facility which was implemented in response to the USEPA LT2ESWTR.  This Rule requires disinfection that targets cryptosporidium.  The 2 billion gallon per day facility provides UV disinfection of water that is compliant with LT2ESWTR.  This water, which is also disinfected with chlorine, is provided to connections in the southern portion of WCWD#1 from Shaft 22 of the Delaware Aqueduct which supplies all of Mount Vernon and portions of the City of Yonkers.

Water taken by the District directly from the Kensico Reservoir is disinfected with chlorine, which provides virus inactivation; however the District’s utilization of chlorination is not sufficient to bring the District into compliance with the LT2ESWTR’s treatment requirements for cryptosporidium, and therefore that water is not in compliance with the Rule.

Although this situation does not require that you take immediate action, as our customers, you have the right to know about compliance with drinking water requirements, what you should do, and what we are doing to correct this situation.

Notification – Public and State notifications are required to the violation noted above.

 What should I do?

  • There is nothing you need to do at this time.  You do not need to boil your water or take other corrective actions.  However, if you have specific health concerns, consult your doctor.

  • If you have a severely compromised immune system, have an infant, are pregnant, or are elderly, you may be at increased risk and should seek advice from your health care providers about drinking this water.  General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1-800-426-4791. 

What does this mean?

The water you have received from WCWD#1 is in violation of the Long Term 2 Enhanced Surface Water Treatment Rule and, therefore, we are required to include the following statement in this notice:

*Inadequately treated water may contain disease-causing organisms.  These organisms include bacteria, viruses, and parasites which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.*

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors.  If you experience any of these symptoms and they persist, you may want to seek advice from your healthcare provider.  EPA/CDC guidelines on appropriate means to lessen the risk of infection by cryptosporidium, giardia and other microbial pathogens are available from the Safe Drinking Water Hotline (800-426-4791).

The WCWD#1 Chlorination Systems are in operation providing treatment for giardia, bacteria and viruses.  Test results of samples collected on a weekly basis from April 22, 2015 thru June 24, 2016 for cryptosporidium and giardia from the source water have not indicated the presence of cryptosporidium or giardia in the drinking water during the period.

What has been and is being done?

Westchester County has implemented a Cryptosporidium action plan, which includes weekly monitoring of water taken from the Kensico Reservoir for the presence of cryptosporidium.  The enhanced monitoring will continue until the Local UV Treatment Systems described below are completed.  The weekly monitoring results will be published on the Westchester County website at  Select Departments, then Environmental Facilities, then County Water District #1 on the right tool bar.

To provide UV disinfection treatment for the northern section of the KBP, two new independent UV disinfection facilities will be constructed at separate locations along the KBP.  Two facilities (rather than one single facility) are required due to hydraulic conditions inherent to the existing gravity-driven supply systems.  Both UV facilities will be in White Plains.  One UV facility will be located at the Orchard Street Pumping Station and is scheduled for completion by May 15, 2017.  The other UV facility will be located at the Central Avenue Pumping Station and is scheduled for completion by March 15, 2018.

For more information, please contact Anthony Della Valle at 
(914) 813-5477 or .

 *Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses).  You can do this by posting this notice in a public place or distributing copies by hand or mail.*

This notice is being sent to you by Westchester County Water
District #1, Water System ID#:  NY 

Date distributed: July 1, 2016